Last updated: 08.05.2025
Welcome to our website - https://sognolab.com/ (the “Website”) operated by VELORICA LTD (Company number - 16417861, address - 85 Great Portland Street, First Floor, London, England, W1W 7LT).
These Terms and Conditions (“Terms”) govern your access to and use of our Website, features, and services (collectively, the “Services”). Using our Website, you agree to comply with these Terms, including our Privacy and Cookies Policy.
If you disagree with any part of these Terms, you must discontinue using the Website. Continued use signifies acceptance of these Terms and consent to data processing under applicable laws, including the General Data Protection Regulation (GDPR).
These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you (referred to as "you" or the "user") and us (referred to as "we," "us," or the "Company") regarding your use of our platform and supersede any prior agreements or understandings.
1. Definitions
- “AI Image Generation Technology”: The AI system used to create images and content.
- “Business Day”: Any working day excluding weekends and public holidays in England and Wales.
- “Content”: All material provided via the Platform, including user content and third-party contributions.
- “Intellectual Property”: Rights including copyrights, trademarks, patents, and similar.
- “Company”: VELORICA LTD; Company number 16417861; Registered office address: 85 Great Portland Street, First Floor, London, England, W1W 7LT.
- “Platform”: Our Website and all related services and tools.
- “Points”: Internal virtual units used on the Platform.
- “User”: Refers to any individual accessing or using our platform.
- “User Account”: Your personal account on the Platform.
- “AIGC”: AI-generated content such as images, text, and other creative works.
- “Privacy Policy”: Refers to the document that outlines how we collect, use, and protect the personal information of our users, which can be found on our platform.
2. Service Description
Our Platform enables users to create digital content using AI tools. The services are offered for entertainment and creative purposes only. We reserve the right to change or remove any feature or service at any time.
3. User Eligibility
You must be at least 18 years old or legally capable in your jurisdiction. Access from restricted countries is not permitted. By using the Platform, you confirm that you meet these requirements and that your use complies with applicable laws. The following territories are specifically restricted: Afghanistan, Cuba, Iran, North Korea, Syria, Russian Federation, Belarus, Regions of Ukraine: Crimea, Donetsk and Luhansk, Myanmar (Burma), Central African Republic, China, Congo DR, Lebanon, Libya, Mali, Nicaragua, Somalia, Sudan, Venezuela, Yemen, and Zimbabwe. By using our platform, you represent and warrant that you meet the eligibility requirements.
4. User Account
To access certain features of our platform, you may need to create a user account. You are responsible for maintaining the confidentiality of your account information and are fully responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or suspected breach of security.
The account creation process may involve providing certain personal information, such as your name, email address, username, and password. You must ensure that the information provided during registration is accurate, complete, and up to date. We can also request some documents from you. Here are some common types of documents that we may request:
Identification Documents: Websites may request copies of government-issued identification documents, such as a passport, driver's license, or national ID card. This helps verify the identity of the user and ensure compliance with age restrictions or legal requirements.
Proof of Address: Websites may require proof of address to verify the user's residency or to comply with regional regulations. This can be in the form of utility bills, bank statements, or official government correspondence that displays the user's name and address.
You agree that the information provided during the registration process is accurate and truthful. You further acknowledge that providing false, misleading, or fraudulent information may result in the termination of your account and the restriction of access to our platform.
We reserve the right, at our sole discretion, to terminate or suspend your account or restrict your access to our platform without prior notice if we have reasonable grounds to believe that you have violated any provision of these terms and conditions or engaged in unauthorized or fraudulent activities.
5. Payment and Delivery
Account Top-up: To access certain features or services on our platform, you may be required to top up your user account with funds in exchange for Points, which should allow you to acquire and utilize additional resources, tools, or premium features available on the platform. Users can replenish their Points balance at a conversion rate of 1 (one) Euro equals 1 (one) Point, by purchasing ready-made packages or topping up any amount.
Points Policy: The Company hereby grants you a non-transferable, non-exclusive, revocable, limited license to use your Points solely within a platform to acquire our services in connection with your account through which you purchased Points. Your Points may only be redeemed toward the purchase of services within the platform. Points are not legal tender and cannot be reloaded, resold, transferred for value, redeemed for cash, bought in any other means other than via the platform, bought not in the manner stipulated herein. The company's obligation to you regarding purchased Points will be deemed performed upon transfer of the Points to your Account.
Pricing: The pricing for account top-ups and other services on our platform is clearly stated on the website or within the platform. The prices are subject to change at our discretion, and any changes will be communicated in advance.
Payment Methods: You are responsible for providing accurate and valid payment information. By providing payment details, you represent and warrant that you are authorized to use the chosen payment method.
Refunds: Account top-ups converted into Points are non-refundable, unless stated otherwise at our discretion.
Digital artwork may be refundable if you encounter technical issues that prevent you from accessing or using the purchased digital artwork, or if you have not downloaded or accessed the digital artwork. If you believe you are eligible for a refund based on the above criteria, you must contact our customer support team at support@sognolab.com within 14 days of the purchase date. We will review your request and may require additional information or documentation to process the refund, such as order details, screenshots, and explanations. The decision to grant a refund for a digital artwork purchase will be made at our sole discretion. Refunds for digital artwork purchases will generally be executed by returning the respective amount of Points to your account.
Taxes and Fees: The prices for account top-ups and services on our platform may be subject to applicable taxes, duties, or fees imposed by governmental authorities. You are solely responsible for any such taxes or fees associated with your use of the platform.
Third-Party Payment Processors: We may utilize third-party payment processors to facilitate account top-ups and handle payment transactions. The use of third-party payment processors is subject to their terms and conditions, and we are not responsible for any actions, errors, or omissions by such third parties.
Purchase and Delivery: When you top up your account, the converted Points will be added to your user balance immediately. You can start using these Points for eligible services and features on our platform without delay. Upon successful payment for services that require the creation of artwork or other deliverables, you will receive the result (artwork) directly to your account within 2 Business Days. The delivery timeframe may vary depending on the specific service or project requirements, and any deviations from this standard timeframe will be communicated to you in advance. We strive to ensure a timely and efficient delivery process to meet your expectations. If you encounter any issues or delays in receiving your artwork, please do not hesitate to contact our customer support team for assistance.
Cancellation: If you wish to cancel your order before making a payment, you can do so at any time without incurring any charges or fees. If you've already made a payment and need to cancel your order and request a refund, please refer to the Refunds section in this Terms and Conditions.
6. Intellectual Property
All content (excluding user-generated AIGC) is owned by us or licensors. You may not copy, modify, or use it without permission. Trademarks and third-party rights must be respected. To report infringement, contact support@sognolab.com.
7. AI-Generated Content
You own your AIGC content. By uploading or generating content, you grant us a license to use it for platform operation and improvement. You are responsible for ensuring your content is legal and does not infringe others’ rights.
8. Prohibited Conduct
Do not:
- Violate laws or others’ rights;
- Post harmful, misleading, or illegal content;
- Share login credentials;
- Attempt unauthorized access;
- Interfere with platform operation.
Violations may lead to account suspension and legal action.
9. Privacy
We handle personal data per our Privacy Policy. Your data may be shared with service providers or legal authorities if required. We use cookies—see our Cookie Policy for details.
10. Disclaimer of Warranties
We provide the Platform 'as-is'. We don’t guarantee uninterrupted service, accuracy, or that the Platform suits your specific needs. Use third-party services at your own risk.
11. Limitation of Liability and Indemnity
We are not liable for indirect damages or losses. Our total liability is limited to what you paid in the three months before the issue. You agree to indemnify us against claims from your misuse of the Platform.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of England and Wales. Disputes are subject to the jurisdiction of their courts. You may also use the EU’s Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr.
13. Changes to Terms
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. The updated version of the Terms and Conditions will be posted on our platform, and your continued use of the platform constitutes your acceptance of the updated terms.
14. Severability
If any provision is deemed unenforceable, the remaining terms will remain valid and in effect.
15. Entire Agreement
These Terms, along with our Privacy and Cookie Policies, represent the entire agreement between you and us.
If you have any questions or concerns regarding these Terms and Conditions, please contact us at support@sognolab.com.
