Last updated: 08.05.2025
This Privacy Policy (the "Policy") describes the data practices of VELORICA LTD, a company registered in the United Kingdom and Wales (hereinafter referred to as “Company”, "we”, “us” or “our”).
This Policy applies to our website, https://sognolab.com/, and any associated services offered through the website (collectively referred to as the "Services").
We are committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy describes how we collect, use, and safeguard your information following the General Data Protection Regulation (GDPR).
By accessing or using our Services, you consent to the data practices described in this Policy. If you do not agree with the practices described herein, please do not use our Services. If you have any questions, contact us using the details below.
1. Data Controller
The organization responsible for processing your data is:
Company Name: VELORICA LTD
Registration Number: 16417861
Address: 85 Great Portland Street, First Floor, London, England, W1W 7LT
Email: support@sognolab.com
2. How We Collect Data
We collect personal data via:
- Direct Input: When you sign up, contact us, or use our services.
- Automated Means: Through cookies and similar tracking tools.
- Third Parties: From service providers, public sources, or regulators.
3. Types of Personal Data We Process
We may process:
- User Account Information: Username, login information, account preferences, profile picture, session data, activity logs, clickstream data, usage-related data.
- Contact Details: Email address, phone number, residence address.
- Identity Data: Name, surname, date of birth, government-issued or national ID number, details of identification documents.
- Legal and Regulatory Compliance Data: Anti-Money Laundering (“AML”) data (i.e., information required to meet AML regulations), Know Your Customer (“KYC”) data (i.e., data necessary for KYC compliance), sanctions and watchlist screening data, risk assessment information, and compliance documentation.
- Authentication and Identification Information: Multi-Factor Authentication (“MFA”) data, biometrics (e.g., facial recognition data, fingerprint data, other biometric authentication data), identity verification documents, authentication logs, security questions and answers.
- Technical and Device Data: Device information (e.g., type and identifiers), operating system information (e.g., type and version), browser information (e.g., type and version), network and connection data (e.g., IP address), geolocation data, technical logs and events, device settings and preferences, cookies and similar technologies information.
- Transaction Data: Purchase details, payment details, billing information, order information, transaction history, order history, current balance, refund, and cancellation information.
- Payment Information: Bank account details, credit card information, payment transaction details, billing information, payment method preferences, payment history.
- Financial Information: Bank account information, income information, and current balance.
- On-Premises Video Surveillance Data: Video footage, timestamps.
- Marketing and Advertising Data: Preferences and interests, communication preferences, surveys and feedback, promotion participation, subscription information.
- Communication and User Support: Email communication, telephone communication (records of incoming and outgoing calls with us, metadata), chat history, user support events, communication preferences.
4. Required and Optional Data
Some information is necessary to deliver our services, while other data is optional. You can update or manage optional data via account settings or browser tools.
5. Legal Basis for Processing
We rely on several legal bases, including:
- Contractual necessity (e.g., account setup, service delivery).
- Legal obligations (e.g., AML/CFT regulations).
- Legitimate interests (e.g., fraud prevention, analytics).
- Consent (for marketing or where required).
6. Sharing Your Information
We may share data with service providers (e.g., payment processors) strictly as needed to deliver services. We never sell your personal information.
7. International Transfers
We may transfer data outside the EU/EEA using safeguards like Standard Contractual Clauses or similar legal protections.
8. Data Retention
We keep your data only as long as necessary, including to meet legal obligations (e.g., up to five years or more where required).
9. Data Security
We implement security measures such as encryption, controlled access, and audits. We also work with partners who maintain strong security practices.
10. Your Rights
You may:
- Access your data.
- Correct inaccuracies.
- Request deletion.
- Limit or object to processing.
- Port your data.
- Withdraw consent at any time.
We may need to verify your identity before responding.
11. Automated Decision-Making
We do not make decisions based solely on automated processing that significantly affects users.
12. Complaints
If you're dissatisfied, contact us first via email – support@sognolab.com. You can also complain to your local authority. In the UK, it's the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/global/contact-us/
Phone: +0303 123 1113
13. Policy Updates
We may modify this Privacy Policy. Please review it regularly. Major changes will be communicated through our site.
14. Data of Minors
Our services are not intended for users under 18. If we learn we've collected such data, we will delete it promptly.
15. Sensitive Information & User-Generated Content
Please be cautious when uploading personal or sensitive data. You are responsible for any information you share.
16. Contact Us
For questions about this Policy or our practices, reach us at: support@sognolab.com
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